Cancellation
Once the custom order or personalized product enters production, order cancellation will not be accepted. No full or partial refund will be issued for production started custom orders. Standard orders can be cancelled before shipment for a full refund. Cancellation is unavailable after shipment.
Returns & Refunds (Final Sale Items)
Custom made, personalized and custom configured products are final sale items. We do NOT accept returns, exchanges or refunds caused by customer side reasons, including but not limited to change of mind, wrong selection of parameters, personal preference dissatisfaction, improper operation after receipt.
This does not apply to products with verified manufacturing defects. If you receive defective goods caused by production quality, please contact info@gymtide.net within 72 hours upon delivery, and provide photos/videos as proof for further assessment. Valid quality claims will be solved by replacement instead of refund.
Customers shall bear all shipping costs for any voluntary return attempt of final sale products.
Notes
Please double check specifications, parameters and custom requirements before submitting your order. We are not responsible for customer provided wrong information.
Receipt or purchase proof is required for all quality related service applications.